Refund and Return Policy – FLYTOPIX
Effective Date: March 8, 2025
At FLYTOPIX, we strive to provide our customers with high-quality candies and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully before requesting a return or refund.
1. Eligibility for Returns & Refunds
To qualify for a return or refund, the following conditions must be met:
✔ The request must be made within 14 days of receiving your order.
✔ The product must be unopened, unused, and in its original packaging.
✔ Proof of purchase (order confirmation or receipt) is required.
✔ The product must not be on the non-returnable items list (see below).
🚫 Non-Returnable Items:
- Opened or partially consumed products.
- Custom-made or personalized items.
- Items purchased on final sale or promotional discount.
2. How to Request a Return or Refund
If you meet the eligibility criteria, follow these steps to request a return or refund:
1️⃣ Contact Us:
- Email contact@starxcity.xyz with your order number, reason for return, and photos (if applicable).
- Our customer support team will review your request within 2-3 business days.
2️⃣ Return Shipping:
- If your return is approved, you will receive a return shipping address.
- The customer is responsible for return shipping costs unless the product is damaged or incorrect upon arrival.
- We recommend using a trackable shipping service to ensure we receive your return.
3️⃣ Inspection & Processing:
- Once received, we will inspect the item and notify you about the status of your refund.
- If approved, the refund will be processed within 5-7 business days back to your original payment method.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Provide clear photos, and we will arrange a replacement or full refund at no extra cost to you.
4. Late or Missing Refunds
If you haven’t received a refund yet:
✔ Check your bank account.
✔ Contact your payment provider (processing times vary).
✔ If the issue persists, email contact@starxcity.xyz for assistance.
5. Exchanges
We do not offer direct exchanges at this time. If you need a different product, please return the original item (if eligible) and place a new order.
6. Contact Us
For any questions regarding returns or refunds, feel free to contact us:
📍 Business Address: 39 Hertingfordbury Rd Street, Newland’s Corner, United Kingdom
📞 Phone: 078 8641 9368
📧 Email: contact@starxcity.xyz
🌐 Website: https://starxcity.xyz/