Refund and Returns Policy
Effective Date: December 11, 2024
At StarXCity, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a clear and straightforward returns and refund policy. Please review the following terms for our Refund and Returns process:
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Timeframe: Returns must be requested within 30 days of the date you received your order.
- Condition: The product must be unused, undamaged, and in its original packaging with all tags, accessories, and documentation included.
- Non-Returnable Items: Certain items, including sale items, personalized products, or downloadable software, are non-returnable. Additionally, any items that have been used or altered cannot be returned.
2. How to Initiate a Return
To return an item:
- Contact our customer service team at info@starxcity.xyz or call (859) 384-8810 within 30 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for your return.
- You will receive instructions on how to return the product. Return shipping costs are typically the responsibility of the customer unless the item is damaged or defective upon arrival.
3. Refund Process
Once we receive the returned item and verify that it meets our return policy, we will issue a refund to your original method of payment. Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us within the 30-day return window. We will assist you in processing your exchange as long as the item is eligible for return.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at info@starxcity.xyz or call (859) 384-8810. We will work with you to resolve the issue by offering a replacement, repair, or full refund.
6. Shipping Costs
- Return Shipping: Unless the item is defective or damaged, customers are responsible for the return shipping fees. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
- Original Shipping Fees: Original shipping fees are non-refundable, except in cases where the product is defective or we made an error in the order.
If you have any further questions about our Refund and Returns Policy, please don’t hesitate to reach out to us at info@starxcity.xyz or call (859) 384-8810. We’re here to help!